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Returns Policy

Customer Returns Policy:

CANCELLATION

If you would like to cancel your order before it has been dispatched, you may do so quoting your name and order reference number. If goods have already been dispatched, please see the section below on returns and exchanges.

Cut lengths of fabric may not be cancelled without a cancellation charge of 50% of cost of fabric. Fabric made to order will incur a cancellation charge of 50% of cost if cancelled after order has been confirmed. This does not affect your statutory rights if goods are faulty.

RETURNS & EXCHANGES

If for any reason you are unsatisfied with our products, (this excludes cut lengths of fabric or specially made products, see above) please email info_at_barbaracoupe_dot_co_dot_uk  The goods  must be returned within 14 days, unused and in their original packaging, for a full refund. We suggest that you use a recorded delivery service or obtain a certificate of posting, as the goods remain your responsibility until they arrive safely at our address. We will gladly offer you an exchange, refund or credit note. We do not refund the return postal charges unless the goods are faulty.

All orders will be refunded in Sterling.  Barbara Coupe cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.  We would ask our customers to consider this before placing any overseas orders.

 

Customer Service

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